Privacy Policy | Herytale

At Herytale, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices and rights available to you when you use herytale.online or purchase our products and services.

By using our website, creating an account, placing an order, requesting customization, or otherwise interacting with Herytale, you acknowledge that you have read and understood this Privacy Policy.

1. About Herytale

Herytale is a sole proprietorship business offering women’s ethnic and traditional fashion products, including sarees, lehengas, kurtis, jewellery and customized clothing.

Business Address:
N. Rajaji Nagar, Bangalore, Karnataka, India

Privacy & Grievance Contact:
Email: sharshitha933@gmail.com
Phone/WhatsApp: 9113630287

Website: herytale.online

2. Information We Collect

Depending on how you interact with Herytale, we may collect the following categories of information:

Information you provide directly

Full name
Email address
Telephone/mobile number
Billing address
Shipping/delivery address
Account and login information
Order and purchase information
Payment transaction information
Product preferences
Customization requirements
Body measurements required for customized products
Photographs submitted for customization
Reviews, ratings and other feedback
Photographs submitted with reviews
Communications with our customer-support team
Information you provide when participating in promotions, surveys or other activities

Information collected automatically

When you use our website, we may collect certain technical and usage information, including:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Referring pages
Approximate location information derived from technical data
Date and time of website visits
Interaction with website features
Cookie and similar tracking information

3. Customized Products and Personal Information

Herytale offers customized clothing and related services.

To provide customization, you may voluntarily provide information such as:

Body measurements
Clothing preferences
Design preferences
Customization instructions
Photographs
Other information necessary to complete your customized order

Please provide only information that is necessary for the requested customization.

Because photographs and body measurements may be personal information, we take reasonable steps to protect such information and use it primarily for providing the requested customization or related services.

4. How We Use Your Information

We may use your personal information for purposes including:

Creating and managing your customer account
Processing and fulfilling orders
Processing payments
Delivering products
Providing customized products
Verifying customization requirements
Providing customer support
Communicating about orders and deliveries
Processing returns, exchanges and refunds
Sending important service-related communications
Providing personalized product recommendations
Improving our products, website and customer experience
Detecting and preventing fraud, abuse and unauthorized activity
Maintaining website and information security
Maintaining business, tax and accounting records
Complying with applicable laws and legal obligations
Managing promotions and loyalty activities
Sending marketing communications where you have provided appropriate consent or where otherwise legally permitted
Sending abandoned-cart communications where permitted
Conducting analytics
Measuring advertising effectiveness
Providing relevant advertising and remarketing
Responding to questions, complaints and requests
Protecting the rights, property and safety of Herytale, our customers and others

5. Payment Information

Herytale may offer payment methods such as UPI, credit cards, debit cards and cash on delivery, subject to availability.

Payments may be processed through third-party payment service providers.

Herytale does not intentionally store complete payment-card numbers, CVV numbers or complete banking credentials on its own systems. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy and security practices.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

6. Cookies and Similar Technologies

Herytale may use cookies, pixels, tags and similar technologies to operate and improve the website.

These technologies may be used for:

Essential website functionality
Maintaining shopping carts and sessions
Remembering preferences
Account functionality
Website analytics
Understanding customer behaviour
Improving website performance
Measuring advertising campaigns
Advertising and remarketing

We may use services such as analytics and advertising platforms, including Google or Meta technologies, depending on the tools implemented on our website.

You may be able to control cookies through your browser or available cookie-consent settings. Disabling certain cookies may affect website functionality.

7. Analytics and Advertising

Herytale may use analytics and advertising technologies to understand how visitors use our website and to measure or improve marketing campaigns.

This may include:

Google Analytics or similar analytics services
Google advertising services
Meta advertising technologies
Remarketing or retargeting technologies
Other advertising or analytics providers

These services may collect information about your device, browsing activity, interactions with advertisements and website usage.

Where required by applicable law, Herytale will seek appropriate consent before using non-essential tracking technologies.

8. Marketing Communications

Herytale may send promotional communications through email, SMS, WhatsApp or other communication channels where you have provided appropriate consent or where otherwise permitted by applicable law.

Marketing communications may include:

New collections
Product launches
Offers and discounts
Festive promotions
Sales
Personalized recommendations
Abandoned-cart reminders
Events and other Herytale updates

You may opt out of promotional communications at any time by using the unsubscribe or opt-out mechanism provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, payment notifications, shipping updates and important account messages.

9. How We Share Information

Herytale may share personal information with trusted third parties when reasonably necessary to operate the business and provide our services.

These may include:

Payment processors
Banks and financial service providers
Courier and logistics companies
Website hosting providers
E-commerce technology providers
Website analytics providers
Advertising and marketing platforms
Email, SMS and WhatsApp communication providers
Customer-support providers
Technology and software providers
Fraud-prevention and security providers
Professional advisers
Government authorities or regulators where legally required

Third-party service providers may process information on our behalf and may have their own privacy policies and terms.

Herytale does not sell your personal information merely for the purpose of selling personal information as a standalone business activity.

10. International Data Transfers

Herytale intends to accept orders from customers in India and other countries, including customers in regions such as Bangladesh, Sri Lanka, Australia, the United Arab Emirates, Thailand, the United Kingdom and other locations where our services are available.

Some service providers we use may process or store information outside India.

Where personal information is transferred internationally, Herytale will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable legal requirements and appropriate safeguards.

11. International Privacy Rights and GDPR

Depending on where you live and whether applicable law applies to your interaction with Herytale, you may have privacy rights under local data-protection laws.

Where the General Data Protection Regulation (GDPR) applies to Herytale’s processing of your personal information, you may have rights that can include:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion
The right to restrict certain processing
The right to object to certain processing
The right to withdraw consent where processing is based on consent
The right to data portability in applicable circumstances
The right to lodge a complaint with a competent data-protection authority

These rights are subject to applicable legal conditions and exceptions.

Nothing in this Privacy Policy is intended to grant rights that are unavailable under the laws applicable to your particular circumstances.

12. Your Privacy Choices

Depending on applicable law, you may contact us to request:

Access to information we hold about you
Correction of inaccurate information
Deletion of certain information
Withdrawal of consent
Marketing opt-out
Information about how your information is being used
Other privacy rights available under applicable law

We may need to verify your identity before completing certain requests.

Some information may need to be retained because of legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate requirements.

13. Data Retention

Herytale retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for purposes including:

Fulfilling orders
Providing customer service
Maintaining transaction records
Resolving disputes
Preventing fraud
Maintaining security
Complying with legal, tax and accounting requirements
Enforcing agreements
Protecting our legal rights

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

14. Information Security

Herytale takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

Security measures may include appropriate access controls, secure technology providers, authentication measures, monitoring and other reasonable safeguards.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

15. Customer Accounts

Customers may be able to create an account on the website.

Customers are responsible for providing accurate information and taking reasonable steps to protect their account credentials.

If you believe that your account has been accessed without authorization, please contact us promptly.

16. Customer Reviews and User-Generated Content

Customers may submit reviews, ratings, photographs and other content.

By submitting content, you represent that you have the necessary rights and permissions to submit that content and that the content does not unlawfully infringe the rights of another person.

Herytale may display customer reviews and approved user-generated content on its website or other business channels.

17. Customer Photographs and Marketing Permission

Herytale may ask customers for permission to use photographs for promotional, advertising, social-media, website or other marketing purposes.

Herytale will seek separate permission before using customer photographs for such marketing purposes.

If you provide permission, you may contact us regarding withdrawal of that permission for future use. Withdrawal does not necessarily require us to recall or remove material that has already been lawfully published or distributed where removal is technically impracticable or where another lawful basis applies.

18. Children’s Privacy

Herytale’s website and services are intended for individuals 18 years of age or older to independently create accounts and make purchases.

We do not knowingly seek to collect personal information from children below the applicable minimum age for independent use of our services.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us so that we can review the request and take appropriate action where required by applicable law.

19. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social-media platforms or other services.

Herytale is not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policies of third-party services before providing them with personal information.

20. Legal Disclosures

Herytale may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful government or regulatory requests
Protect our rights or property
Investigate fraud or security incidents
Prevent unlawful activity
Protect customers or other individuals
Enforce our agreements and policies
Resolve legal disputes

21. Changes to This Privacy Policy

Herytale may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable legal requirements.

When we make changes, we may update the Effective Date shown at the beginning of this Privacy Policy.

We encourage customers to review this page periodically.

22. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way Herytale handles personal information, please contact:

Herytale
N. Rajaji Nagar
Bangalore, Karnataka, India

Email: sharshitha933@gmail.com
Phone/WhatsApp: 9113630287
Website: herytale.online

23. Grievance and Privacy Requests

For privacy-related requests or grievances, customers may contact Herytale using the contact details above.

Please include sufficient information to help us understand and verify your request.

Where applicable, we will review and respond to requests within the timeframe required by the relevant law.

24. Governing Legal Framework

This Privacy Policy is intended to operate in accordance with applicable Indian laws and regulations relating to privacy, data protection, consumer protection, electronic commerce and information technology.

Where mandatory privacy or data-protection laws of another jurisdiction apply to a customer’s interaction with Herytale, applicable provisions of those laws may also apply.

This Privacy Policy should be read together with Herytale’s other applicable website policies, including its Terms & Conditions, Shipping Policy, Return/Refund Policy and other policies published on the website.

Last Updated: 20 August 2026